Yséline — by Yseline LLC
At Yséline, we’re committed to getting your botanical ritual to you safely and reliably.
We currently ship to:
US & Canada orders → shipped from our United States facility
EU & UK orders → shipped from our European Union facility
All orders are processed within [1–2] business days. Orders placed on weekends or public holidays are processed the next business day. You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.
UNITED STATES
Standard: [3–5] business days — [$X.XX] | Express: [1–2] business days — [$X.XX]
FREE standard shipping on orders over $60
CANADA
Standard: [5–8] business days — [$X.XX]
FREE standard shipping on orders over [$XX]
EUROPEAN UNION
Standard: [3–6] business days — [€X.XX]
FREE standard shipping on orders over [€XX]
UNITED KINGDOM
Standard: [3–6] business days — [£X.XX]
FREE standard shipping on orders over [£XX]
Delivery times are estimates from date of shipment, not date of order.
[Customs policy — to be updated once fulfilment setup confirmed.] Applicable sales tax or VAT is shown at checkout where required.
Once your order ships, you will receive an email with a tracking number. If you have not received tracking information within [3] business days of ordering, please contact us at admin@yselineskin.com.
If your order is significantly delayed, arrives damaged, or appears lost in transit, please contact us at admin@yselineskin.com within [14] days of the expected delivery date.
Please double-check your shipping address at checkout. We are unable to redirect a parcel once it has shipped.
Your satisfaction matters to us. If something isn’t right, we’re here to help.
You may request a return within [30] days of receiving your order, provided the product is unused, unopened, and in its original packaging. For hygiene reasons, we cannot accept returns of opened products unless the item is faulty or caused an adverse reaction.
Contact us within [14] days of delivery at admin@yselineskin.com with your order number and a photo. We will arrange a replacement or full refund at no cost to you.
If you experience irritation or an adverse reaction, stop use immediately and contact us at admin@yselineskin.com. We take these reports seriously.
Once we receive and inspect your return, refunds are processed to your original payment method within [5–10] business days.
Questions? Contact admin@yselineskin.com — we’re happy to help.
Yséline — by Yseline LLC