Last updated: July 10, 2026
We want your Yséline ritual to feel right. If something isn’t, here is exactly how returns and refunds work — no fine-print surprises.
30-Day Return Window
You may return eligible items within 30 days of delivery for a refund or exchange.
What Can Be Returned
- Unopened products in their original, sealed packaging — eligible for a full refund.
- Damaged, defective, or incorrect items — we will replace them or refund you in full, including shipping. Please contact us within 7 days of delivery with photos of the item and packaging.
What Cannot Be Returned
- Products that have been opened, used, or had their hygiene seal broken — for health and safety reasons, cosmetics cannot be restocked once opened (unless they arrived damaged or defective).
- Items returned more than 30 days after delivery.
- Free gifts and promotional samples.
How to Start a Return
- Email admin@yselineskin.com with your order number and the reason for the return.
- We will reply within 2 business days with return instructions and the return address.
- Ship the item back in its original packaging. Unless the item arrived damaged or incorrect, return shipping costs are the customer’s responsibility. We recommend a tracked shipping service — items lost in return transit cannot be refunded.
Refunds
Once we receive and inspect your return, we will confirm the outcome by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are refunded only when the return is due to our error (damaged, defective, or wrong item).
Exchanges
Want a different product instead? Mention it in your return request and we will arrange an exchange once the return is approved.
Order Cancellations
You can cancel an order free of charge any time before it ships — just email us. Once shipped, the standard return process applies.
Questions?
We’re here to help: admin@yselineskin.com
Yseline LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA